Patients' Right & Duties

•  Considerate, equal, and respectful care in a clean and safe environment.
•  Be examined and treated in surroundings which protect your privacy and culture.
•  Know the name of the person treating you and their professional capacity.
•  Receive clear understandable information about your health status and treatment and be involved in decisions about your healthcare.
•  Be involved in the development of any plan for your health in language that you can understand with a representative if you wish.
•  Be informed about waiting times, delays, and cancellations.
•  Have access to your medical records subject to our normal procedures and to know that your personal medical information remains confidential.
•  Refuse treatment and to be informed of any medical consequences and the risks of refusing treatment.
•  Ask for a breakdown of costs involved before any treatment begins.
•  Express complaints about the care received and to have those complaints resolved.
•  Receive a clear explanation of any surgical, anesthetics or certain diagnostic procedures and to be asked to give your written consent to the procedure.
•  Communicate with people outside the hospital and receive visitors except when this would interfere with your plan of care.

YOU ALSO HAVE THE RESPONSIBILITY TO:

•  Cooperate with everyone providing you with care and treatment. 
•  Be considerate to other patients by respecting their property and privacy. 
•  Understand and follow instructions concerning your treatment and ask questions if you do not understand and would like an explanation. 
•  Provide accurate and complete information regarding your health and medical history by answering all questions honestly. 
•  Responsible as regards your payment for treatment and cooperative in providing any insurance information. 
•  Inform our staff if you have brought any medication into the hospital with you. 
•  Inform the hospital if you cannot meet an appointment. 
•  Accept responsibility for the consequences if you refuse treatment or do not follow our instructions. 
•  Make a formal complaint concerning quality of care.